Aa999 FAQ — Most Frequently Asked Questions

At aa999, you can view your full betting history and detailed wallet transactions from your account dashboard. After logging in, click on the profile icon in the top right corner and "Betting History" or "My Bets" Select that option.

In your betting history, you can see the date, match name, bet type, stake, odds, and result for every bet you've placed. You can filter separately by open bets, winning bets, and losing bets.

To view your wallet transactions "Transaction History" or "Transaction History" section. Here you'll find every deposit, withdrawal, bonus credit, bet stake, and payout listed in chronological order. You can filter by a specific date range — such as the last seven days or the past month.

If you have any questions about a transaction or notice a discrepancy, note down the reference number for that transaction and contact support.

Aa999 regularly runs tournaments and leaderboard competitions — especially during major cricket or football seasons. In most cases, there's no separate sign-up required; simply bet or play the designated games during the specified period and you'll be entered automatically.

Leaderboard competitions typically feature total winnings, net profit, or total number of bets placed — rankings are determined based on one of these three criteria. Each tournament has its own rules, which are published before it begins.

• The minimum bet amount to participate is generally between ৳50 and ৳100.
• Once the competition ends, the rankings are finalised and prizes are credited directly to your wallet.
• Prizes ranging from top 3 to top 10 are available — including cash bonuses, free bets, or loyalty points.
• Using multiple accounts from the same device or IP address is strictly prohibited.

Full rules and prize list for the current tournament On the Bonus page will be available.

Yes, at aa999 you can bet on football, tennis, badminton, basketball, volleyball, and many more sports alongside cricket. Head to the Sportsbook section and you'll find the full list of sports on the left side.

To bet on football:

• In the Sportsbook, click on the "Football" tab.
• Premier League, La Liga, Bundesliga, Champions League, or the World Cup — pick matches from any league you like.
• Click on any match to see all available betting markets — Match Winner (1X2), Both Teams to Score (BTTS), Total Goals (Over/Under), Handicap, and more.
• Click on the odds you want to bet on and they'll be added to your bet slip.
• Enter your stake and tap "Confirm Bet".

In-play betting is also available during live matches — odds update in real time. The minimum bet amount is generally ৳50.

By default at aa999, Decimal Odds format is used, as it's the easiest for users in Bangladesh to understand.

How decimal odds work: The higher the odds, the lower the chance of winning — but the higher the payout. A simple way to calculate your payout — Stake × Odds = Total Return।

• Example: With odds of 2.50 and a bet of ৳200, a win pays out 2.50 × 200 = ৳500 (Net profit ৳300).
• With odds of 1.80 and a bet of ৳500, a win pays out 1.80 × 500 = ৳900 (net profit ৳400).

Odds never go below 1.00 — that would mean you're not even getting your own stake back. The closer the odds are to 1.00, the more likely the bookmaker considers that team to win.

You can change the odds format in your aa999 account settings — choose between Decimal, Fractional, or American format.

The issue of the app not opening or crashing can usually be fixed in just a few simple steps.

Try these steps first:

• Update the app: The most common cause is an outdated version. Visit the official aa999 Download page Download the latest version from
• Restart Your Phone: Restart your phone — background processes can sometimes cause app issues.
• Clear your cache: Go to your phone's Settings → Apps → aa999 → Storage → Clear Cache.
• Check your internet connection: Make sure your Wi-Fi or mobile data connection is working properly.
• Storage Space: Check that your phone has enough storage space — the app may not function properly if storage is low.

If none of that solves the problem, uninstall the app and reinstall it fresh. Your account data won't be lost — you'll just need to log back in with your credentials. If the issue persists, contact aa999 Live Chat support.

At aa999, some personal details can be updated directly from your profile settings, while others require assistance from the support team.

You can update this yourself:

• Profile Picture
• Contact email address (verification required)
• Password
• Notification preferences

The following must be changed through support:

• Mobile number: Changing your registered mobile number requires identity verification. An OTP will be sent to your old number, and you'll need to confirm the new one. Email support@aa999.cash or submit a request via Live Chat.
• Full Name: A copy of your National ID card or passport is required to change your name. Name changes are usually completed within 24–48 hours.

Keep in mind — your withdrawal details and identity verification details must match. It's worth checking with support before making any name changes.

Deposits at aa999 via bKash, Nagad, and Rocket are usually instant or within a maximum of 5–15 minutes credited to your account. Occasionally, there may be a short delay for various reasons.

If it takes longer than 15 minutes, please check the following first:

• Check whether your bикаш/Nagad transaction was successful — look for an SMS confirmation.
• Verify that you sent the payment to the correct aa999 payment number. The payment number is shown on the deposit page — it may change with each transaction.
• Make sure you've entered the correct reference or transaction ID.

If it still hasn't arrived after 30 minutes:

• Note down your bKash/Nagad transaction reference number.
• Contact aa999's Live Chat support and submit your request along with the reference number.
• Support will review and manually credit your account, typically within 1–2 hours.

If a deposit fails completely, any BDT deducted from bKash/Nagad is usually returned within 24 hours. If it hasn't come back by then, contact aa999 support with your reference number and they'll coordinate with the mobile banking provider to resolve it.